AI chatbot for Veterinary Practices

Emergency forwarding and routine appointments, kept separate

The AI chatbot answers pet-owner questions about opening hours and what to bring, and relieves the front desk. GDPR-compliant, hosted in the EU.

No sign-up · GDPR-compliant

Chatbot for my veterinary practice

Sound familiar?

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Pet emergencies don't reach the practice in the evening or on weekends

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Routine appointment requests (vaccination, neutering) burden the front desk

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Owners repeatedly ask about opening hours, costs, and what to bring

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Outside opening hours: no appointment booking

How Smartwebchat helps you

Emergency keywords

The practice stores its own emergency keywords.

Routine appointments, structured

Vaccination, neutering, deworming, follow-up — the bot asks about the type of appointment, preferred slot, and contact details and hands it over in a structured way.

Front desk relieved

Standard questions about opening hours, directions, what to bring, and wait times are answered automatically.

GDPR-compliant

The bot doesn't ask about diagnoses or medications. With a request, the request category, contact details and a summary are passed on; with a callback request, name, phone number and preferred time; with an appointment request, contact details, the requested service, the preferred date and notes; with a handover to your team, the reason for it. You can retrieve the conversation history itself via the API, and if handover is switched on also in the dashboard; it is not included in the notifications. The conversation history is deleted after 30 days.

Hosted in the EU

Hosted exclusively within the EU, in line with the GDPR — fitting for veterinary confidentiality.

This is what your chatbot sounds like

I'd like a check-up appointment for my dog, ideally Thursday morning.: Happy to help, I'll take down your appointment request. 📅 • Preferred time: Thursday morning • Reason: check-up Please tell me your name and phone number. The practice will then get back to you.
What are your office hours?: Our current office hours are always on our website. 🕒 So I can route your request correctly: • Is this about a routine appointment (vaccination, check-up)? • Or an acute case? I'll pass your request directly to the front desk.
What do I need to bring for my cat's neutering?: Before the neutering, we need the following documents: 📋 • Your cat's vaccination record • Prior test results, if available • A list of current medications Important: your cat should be fasting on the day of surgery (no food for at least 12 hours, water is fine). We'll send you a detailed checklist by email after the appointment is confirmed.

Try it for free

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