For businesses
across Europe.
We build Smartwebchat so businesses stay reachable for their customers — even when nobody can pick up the phone or answer an email right now.
Smartwebchat answers recurring customer questions right on your website. Around the clock, in several languages, and based on your own company information.
Your customers get answers faster — and your team gains time for the work where personal advice actually matters.
Our mission
Being reachable should not depend on the size of your company.
In a doctor's practice the phone rings in the middle of consultation hours. In a law firm in the middle of a client meeting. In a trade business in the middle of the building site.
Large companies have their own support teams or call centres for situations like these. Other companies have often had little more than the answering machine.
Yet many customer questions are predictable:
- When are you open?
- How do I get to you?
- What services do you offer?
- How can I schedule an appointment?
- Which documents do I need?
Smartwebchat answers these questions right on your website — at any time of day and in several languages.
The result is simple:
- Your customers get answers faster.
- Your team is relieved of recurring questions.
- And you stay reachable, even when nobody is available.
More than a chatbot
Intelligent customer service. Right on your website.
Smartwebchat is built to understand your customers' questions and answer them on the basis of your company information.
The point is not to show off as much technology as possible. The point is that your website does more for your business.
Smartwebchat can answer recurring questions, provide information and guide customers towards the next step — 24 hours a day, 7 days a week, without additional working hours for your team.
Multilingual for a European market
Your customers speak different languages. Your customer service does not have to get more complicated because of it.
Companies in Europe often reach customers from different countries and language regions. That is why Smartwebchat supports several languages and lets your customers communicate with your business in their own language.
Our standard is not simply to translate individual pieces of text. The entire customer experience should be consistent and understandable in each language.
That turns your website into a genuine point of contact for international customers too.
Data protection with a clear standard
Built in Bremen. Hosted in the EU.
Modern AI and a responsible approach to data should not be a contradiction. That is why we run our infrastructure in EU data centres — that is where your assistant's data is stored.
For the answers themselves we use a model with a European backend by default (Mistral, EU), so your requests stay within the European legal framework. More powerful models from OpenAI are something you activate yourself if you need them — the requests then leave the EU, and you know that beforehand.
The EU server location is not a paid premium option, it is part of the product. We believe businesses should be able to use modern AI without making unnecessary compromises on data protection.
What we stand for
Technology that makes a real difference.
We build with AI — and work with it ourselves
We build Smartwebchat with modern AI, and we use AI in our own daily work as well. It supports us with code, texts, translations and many other tasks.
Responsibility stays with people, though. We review results, make the decisions and keep developing the product.
That principle matters to us: automate what is sensible to automate — and stay personal where people make the difference.
Quality before big promises
We want our customers to know exactly what they are getting. So we say clearly which features are available today and what is still in development.
No artificially inflated performance claims. No features that exist only on a roadmap. What we promise should work.
Made for businesses
Smartwebchat was built for businesses that want to reach their customers better while taking pressure off their staff. The offering is aimed exclusively at businesses, practices and law firms; that is what the contracts say as well.
Whether practice, law firm, trade business, hotel, agency or service provider: if your customers regularly ask the same questions, Smartwebchat can take over part of that communication.
And when an enquiry needs personal advice, it stays exactly where it belongs: with a person.
What you can expect from us
Personal contact. Short paths. Clear answers.
We want you to know who stands behind your product.
When you contact us, you are not talking to an anonymous corporation. Your message reaches the people who build Smartwebchat themselves and work on it every day.
That means:
- Direct contact with our team
- Short paths for questions and problems
- Continuous development based on real customer feedback
- Clear contract terms instead of non-binding marketing promises
- 14 days of free testing on your own use case
We do not want to convince you that Smartwebchat suits you. We want to give you the chance to find that out for yourself.
From Bremen to Europe
Smartwebchat is built in Bremen. Our perspective is wider than that.
We are developing a product for businesses across Europe — regardless of the country they are based in, the language their customers speak or the sector they belong to.
Bremen is our starting point. Europe is our home.
The address, contact details and the responsible person are stated in full in the legal notice.
To the legal noticeLet your website work for you.
Your website is open around the clock. With Smartwebchat your customer service can be reachable around the clock too.
Answer recurring questions automatically, support international customers in their own language, and give your team back the time it needs for the conversations that really matter.
No credit card. Set Smartwebchat up on your own website and see for yourself how many customer questions your digital customer service can take over.