AI Customer Assistant for businesses across Europe
Your website answers questions. And moves customers forward.
Smartwebchat is a multilingual AI Customer Assistant for your website. It answers from your business content, captures enquiries, guides visitors towards appointments and hands over to your team when a human is needed.
No sign-up for the preview · 14-day free trial · EU-based standard setup
Your website knows a lot. But the next step isn’t always clear.
Information about services, processes, appointments or ways to get in touch is often already there. Visitors still have to search before they can move forward.
A question comes up
A visitor arrives on your website with a specific question or need.
The answer is there somewhere
The relevant information is buried in pages, FAQs or other content.
The next step remains unclear
The visitor has to work out what to do next.
A simple question turns into extra effort
The result is an enquiry, a phone call — or the visitor leaves.
A useful answer should lead somewhere.
Customers do not visit your website because they want to talk to AI. They want an answer, a decision or a next step. Smartwebchat connects those moments.
- Answer
Answer questions directly.
Use your website, documents and approved business content as the assistant's knowledge base.
- Guide
Help visitors move forward.
Instead of searching through menus and pages, customers get the information in conversation.
- Convert
Turn interest into an enquiry.
Offer lead capture, callbacks or appointment paths directly from the conversation.
- Hand over
Bring in your team when it matters.
When a request should not be handled automatically, pass it to a human.
- How can I arrange an appointment?
- I can show you the intended way to arrange an appointment.
- I have one more question first.
- Of course. I’ll answer it using the information on this website. If anything is still unresolved afterwards, your team can take over.
Next step · See the appointment process
Answers grounded in your content.
Connect your website, add documents and maintain important information in the knowledge base. The assistant uses that approved content as the basis for its answers.
- Analyse website content
- Add documents and business knowledge
- Keep information up to date
- Hand over to your team when needed
More than chat
What should happen after the answer?
Automate recurring customer questions
Reduce repetitive work around the questions your team gets every day.
Capture interested visitors as enquiries
Move people from first interest to a concrete contact step.
Guide visitors towards appointments
Connect the conversation to your existing booking or appointment process.
Make common information easier to access
Let visitors ask recurring questions in their own words.
In your customers' language.
Smartwebchat is built for businesses that serve customers across Europe. Launch markets are German, English, French, Spanish and Dutch. The same platform can support customer conversations across those markets.
Built for real use cases
A customer assistant only works when it fits the job.
A medical practice has different questions from a law firm, hotel or trades business. Smartwebchat combines one platform with market-specific industry use cases.
- Medical practice
- How can I arrange an appointment?
- Law firm
- Which documents do I need for an initial consultation?
- Skilled trades
- Do you also take on short-notice enquiries?
- Hotel
- Is late check-in possible?
See what customers actually want to know.
Smartwebchat does more than store conversations. It helps you identify recurring questions, common topics and the moments where visitors need help. Customer conversations become another source of insight for your website and service.
Built for agencies, too.
Manage multiple customer assistants centrally, keep knowledge bases separate and turn AI customer assistance into a repeatable client service.
Transparency
Facts you can verify.
In the standard setup, Smartwebchat runs on EU infrastructure and uses Mistral as the default AI model with processing in the EU. If optional models or external channels use different data regions, we make that visible.
- Hosting
- Hetzner infrastructure in the EU.
- Default AI
- Mistral AI, processed in the EU.
- Knowledge base
- Database, vector search and file storage run within the intended EU infrastructure.
- Optional models
- If a customer deliberately enables certain premium models, different data regions may apply.
Clear pricing. No sales call required.
Single Customer
€149 / month excl. VAT
- 1 assistant
- 5,000 standard messages
- knowledge base
- enquiries
- appointment paths
- analytics
Agency
€499 / month excl. VAT
- 15 assistants
- 25,000 pooled standard messages
- multi-tenant
- API
- 2 users
No card for the trial · monthly billing
Do I need technical skills?
Usually not. Standard website setup uses a short embed code, and implementation guides are planned for common website platforms.
Where do the answers come from?
From the sources you approve: your website, documents and entries in the knowledge base.
What happens when Smartwebchat cannot handle a request?
Depending on your setup, the assistant can hand the request over to your team or offer another appropriate next step.
Which languages are supported at launch?
German, English, French, Spanish and Dutch are the launch market languages.
How does the free trial work?
You can test Smartwebchat for 14 days without a card. The Single Customer trial includes one assistant with a limited test allowance.
Where is data processed?
The standard setup is designed around EU processing. Details about hosting, the default model, optional providers and data flows are available in the Trust Center.
See Smartwebchat on your own website.
Enter your URL. Smartwebchat prepares a preview from your public website content — no sign-up required.