AI chatbot for Medical Practices

Your front desk, relieved

Your AI chatbot answers patient questions about opening hours, appointments and treatments — instantly and GDPR-compliant. So your team can focus on patients.

No sign-up · GDPR-compliant

Chatbot for my practice

Sound familiar?

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The phone rings non-stop — most calls are about opening hours and appointments

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Patients can't get through and turn to a competing practice instead

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Your team spends hours on recurring questions instead of on patients

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Outside opening hours: no availability, no appointment booking

How Smartwebchat helps you

Appointment requests 24/7

Patients can request appointments at any time — even at night and on weekends. Your team confirms in the morning.

Opening hours & cover

Holiday periods, covering doctors, emergency service — always the current information.

Prescription requests

Repeat prescriptions can be requested directly through the chat.

GDPR Art. 9

The bot doesn't ask about symptoms or diagnoses. With a request, the request category, contact details and a summary are passed on; with a callback request, name, phone number and preferred time; with an appointment request, contact details, the requested service, the preferred date and notes; with a handover to your team, the reason for it. You can retrieve the conversation history itself via the API, and if handover is switched on also in the dashboard; it is not included in the notifications. Hosted within the EU; the conversation history is deleted after 30 days.

Service overview

Optional self-pay services, preventive care, check-ups — patients inform themselves.

Less time on the phone

Significantly fewer calls thanks to automatic answers to the most common questions.

This is what your chatbot sounds like

I need an appointment for a blood test: I'm happy to help with the appointment request! 🩺 For blood tests we offer slots Mon-Fri from 8:00 to 10:00 (please come fasting). Which day suits you best? I'll pass your request directly on to our practice team.
Do you still have office hours today?: Our office hours today: 🕐 Morning: 8:00 - 12:00 🕐 Afternoon: 14:00 - 17:00 Walk-in hours (no appointment needed): 8:00 - 9:00. Please bring your insurance card.
I need a repeat prescription: I'm happy to pass on your prescription request; the practice team will handle the details through the channel the practice has set up for this. 💊 Please don't enter any details about medications, diagnoses or treatments here. I'm happy to take your name and phone number — the practice team will then get back to you.

Try it for free

Your custom AI chatbot is ready to go instantly. 14 days free, cancel monthly, no credit card.

Start your free 14-day trial