Automate recurring questions, not the customer relationship.
Smartwebchat handles common questions directly on your website. When a request needs a person, the assistant can move it to your team.
Less repetition. More time for the conversations that matter.
Opening hours, services, processes, requirements and similar questions come up every day. Smartwebchat makes that information available in conversation.
Answers from your knowledge base.
Use approved website content, documents and maintained knowledge entries as the source.
Not everything should be automated.
Human handover gives you a controlled way to bring in your team when an automated answer is not enough or not appropriate.
Serve customers across languages.
Support conversations in German, English, French, Spanish and Dutch from the same platform.
Does Smartwebchat replace my customer service team?
No. It is designed to handle recurring communication and involve people where they add value.
Can I control the source content?
Yes. The knowledge base is built from approved sources you can maintain.
Can a conversation be handed to a person?
Yes. Human handover is part of the product.
Can it be available outside business hours?
The assistant can remain available on your website regardless of office hours.