Common questions should not become a search task.
Smartwebchat makes recurring information available in conversation, so visitors do not have to search through menus, PDFs or long FAQ pages.
Reuse the content you already have.
Website content, documents and knowledge entries become the foundation.
Let customers ask naturally.
People do not need to know the exact wording of your FAQ heading.
Move forward when the answer is not the end.
A resolved question can lead directly to an enquiry, appointment path or handover.
Do I need to enter every question manually?
No. Smartwebchat can analyse website content and be extended with additional knowledge entries.
Can I update answers later?
Yes. The underlying knowledge can be maintained and updated.