AI chatbot for Home Care Services

Stay reachable — even when everyone's out on visits

The AI chatbot takes in care-level requests, respite-care questions, and staffing inquiries in a structured way — around the clock, respecting professional confidentiality, hosted in the EU.

No sign-up · GDPR-compliant

Chatbot for my home care service

Sound familiar?

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Caregivers are out on visits — no one in the office can answer calls at the same time

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Weekend emergencies and urgent requests land on the answering machine

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Care-level applications, respite care, assessments — standard questions tie up office time

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Job applicants and client requests come in through the same phone number

How Smartwebchat helps you

Office relieved

Standard requests about care-level applications, respite care, aids, and scheduling are taken automatically — the office team responds in an organized way.

24/7 availability

Family members and those in need of care reach the service even in the evening and on weekends — especially important for acute care needs.

Confidentiality + GDPR Art. 9

The bot doesn't ask about diagnoses or care history. With a request, the request category, contact details and a summary are passed on; with a callback request, name, phone number and preferred time; with an appointment request, contact details, the requested service, the preferred date and notes; with a handover to your team, the reason for it. You can retrieve the conversation history itself via the API, and if handover is switched on also in the dashboard; it is not included in the notifications. The conversation history is deleted after 30 days.

Structured handover

Request category, contact details, and request specifics arrive cleanly by email or webhook (an automatic forwarding rule — every new request goes straight to your system) with the office team.

Separating staffing requests

The bot distinguishes job applications from care requests and routes them accordingly.

Hosted in the EU

Hosted exclusively within the EU with an automatic data processing agreement — fitting for the confidentiality requirements of home care services.

This is what your chatbot sounds like

My mother urgently needs support — how quickly can you help?: We try to respond quickly in situations like this. 🤝 So we can assess the need: • How many hours of support are needed daily? • Is a care level already in place? • When would care need to start? I'll pass your request straight to the office team — we'll get back to you as soon as possible.
How do I apply for a care level?: The application for a care level is submitted to the responsible care-insurance provider. 📋 Basic steps: • Submit the application in writing to your insurer • Assessment by an independent medical reviewer • Classification into a care level Our care advisors support you through this — shall I request an appointment for a consultation?
Do you also offer respite care?: Yes, we offer respite care. 🏠 Good to know: • Respite care applies when the regular caregiver (e.g. a family member) is temporarily unavailable • Coverage depends on your specific care level and situation Please share your name and phone number — we'll review eligibility together.

Try it for free

Your custom AI chatbot is ready to go instantly. 14 days free, cancel monthly, no credit card.

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