AI chatbot for Nursing Homes (Residential Care)

Handle placement requests and family questions in a structured way

The AI chatbot takes in placement requests, trial-stay requests, and family questions around the clock — respecting confidentiality in care, hosted in the EU.

No sign-up · GDPR-compliant

Chatbot for my nursing home

Sound familiar?

✗

Family members call outside administrative hours — placement requests land on the answering machine

✗

Queues for placement requests tie up administrative hours that are already scarce

✗

Visiting hours, consultation days, and residential costs are asked about repeatedly every day by phone

✗

Interested families switch to the next home if they don't get information right away

How Smartwebchat helps you

Placement requests 24/7

The bot takes in requests about availability, trial stays, and residential costs in a structured way — even in the evening and on weekends.

Families well informed

Visiting hours, family consultation days, and maintainable FAQ answers about residential costs and care-level advice are served up automatically.

Confidentiality + GDPR Art. 9

The bot doesn't ask about resident diagnoses or care history. With a request, the request category, contact details and a summary are passed on; with a callback request, name, phone number and preferred time; with an appointment request, contact details, the requested service, the preferred date and notes; with a handover to your team, the reason for it. You can retrieve the conversation history itself via the API, and if handover is switched on also in the dashboard; it is not included in the notifications. The conversation history is deleted after 30 days.

Administrative team relieved

Standard questions run automatically — the administrative team focuses on consultations.

Hosted in the EU

Hosted exclusively within the EU with an automatic data processing agreement — fitting for the GDPR requirements of residential care facilities.

Structured trial-stay requests

Interested families can submit trial-stay requests directly through the bot — structured and with all the necessary preliminary information.

This is what your chatbot sounds like

Do you currently have a place for my father?: I'll take your request right away! 🏡 So we can assess the situation properly: • Which care level applies? • When would the move-in be planned? • Any accommodation preferences (e.g. a single room)? I'll pass your request to the administrative team — we'll get back to you within one business day.
What does a place cost with you?: Residential costs are made up of several parts: 💶 • Personal contribution for care • Costs for accommodation and meals • Investment costs Coverage depends on your care level and personal situation. For a specific overview of our current rates, our administrative team will get in touch — shall I request an appointment?
What are your visiting hours?: Our current visiting hours are listed on the website. 🕒 For specific matters such as: • A family consultation day with the facility manager • An initial visit or trial stay • A care-plan discussion ...we're happy to arrange an individual appointment. I'll pass your request on directly.

Try it for free

Your custom AI chatbot is ready to go instantly. 14 days free, cancel monthly, no credit card.

Start your free 14-day trial