Can the chatbot confirm room availability or a nightly rate on its own?+
Not unless you connect it to your booking system. Without that connection, it explains your rates and policies in general terms and collects the guest's dates, room preference, and contact details for your front desk to confirm. It never guesses at availability, because a wrong answer costs you the booking and the guest's trust in the same message.
What happens with the questions a booking platform doesn't ask?+
That's the gap the chatbot is built for. A platform listing has fixed fields — room type, cancellation terms, a headline photo. It has no field for whether a crib is available, whether the parking lot has height restrictions, or whether the kitchen keeps serving after the posted breakfast hours. Those questions go straight to your own site, and the chatbot answers them from the content you give it.
Can it explain parking, pet policy, and early check-in?+
Yes, based entirely on what you enter — whether pets are welcome and under what conditions, where guests park and what it costs, whether an early check-in or a late check-out can be arranged. These are the questions guests weigh before deciding whether to book directly instead of through a platform, so answering them well is worth more than it looks.
Does it handle requests that arrive outside our front-desk hours?+
Yes. A guest booking from another time zone often writes at an hour when nobody at the front desk is working. The chatbot answers immediately with what you've published, and captures anything it can't resolve as a structured request your team picks up the next morning instead of a missed call.
Can it manage requests for an extra bed or a specific room configuration?+
It collects the request — number of guests, ages if relevant, the type of extra bedding needed — and forwards it to your team rather than confirming it. Room configuration is something your staff decides against actual room stock, not something the bot commits to on its own.
Can it tell guests how to get from the airport?+
If you provide the directions — by public transport, taxi, or your own transfer service — the bot presents them clearly, in the guest's language. It doesn't book a transfer or a taxi on your behalf unless you've set up a specific connection for that.
Does it work for guests who don't speak English?+
Yes, and for an internationally booked hotel this is often the main reason to install it. The bot recognizes the language a guest writes in and answers in that language, which matters most exactly when a question arrives at night and nobody on shift speaks it either.
Can the chatbot connect to our property management system?+
Only if you set that connection up; it isn't part of the base installation. Where a technical interface exists, requests can be forwarded automatically by webhook (an automatic forwarding rule — every new request goes straight to your system). Without an open interface, requests still arrive by email.
Does it push guests toward direct booking, or just answer questions?+
Both, but indirectly. It doesn't try to talk a guest out of a platform they've already opened. What it does is answer the practical question that platform can't — and a guest who gets a clear answer on your own site has a reason to book there next time instead of through a platform that charges you commission.
Can it confirm accessibility features?+
It describes what you tell it — step-free access, an accessible room layout, an elevator that reaches every floor — as accurately as you keep that information updated. It doesn't guess, and it doesn't reassure a guest about something you haven't confirmed to it.
What does it do with a request that mentions a medical or mobility need?+
It treats the request the same way it treats any other special request: it records exactly what the guest typed and passes it to your team as contact information plus a category, without building any kind of health record. Nothing about a guest's condition is stored as structured data.
Can it quote a group or event rate?+
No. Group requests, wedding blocks, and corporate rates involve negotiation that depends on dates, room count, and your own availability at the time. The bot collects the request in a structured way — dates, group size, purpose — and hands it to whoever manages that side of the business.
What data does it store about a guest's request?+
The category of the request, the contact details the guest types in themselves, and any free text they add — never payment details or ID numbers, and the bot never asks for health information. If a guest volunteers something like a mobility need or an allergy in their own words, it's kept as free text alongside the request, not as a structured field. The conversation history is deleted after 30 days; the request itself is kept until the retention period set for each assistant expires (12 months by default). Hosting is exclusively within the European Union, under a data processing agreement in line with Article 28 of the GDPR.
Is it GDPR-compliant?+
The service is GDPR-compliant and hosted within the EU. The bot doesn't ask about medical or mobility needs. Where a guest mentions one in a special request, it's passed on as free text alongside their contact details; the conversation history is deleted after 30 days, and the request itself is kept until the retention period set for each assistant expires (12 months by default).
Who is responsible for the accuracy of what the bot says?+
You are. The bot answers from the content you maintain — your policies, your hours, your local recommendations. It doesn't invent a policy you haven't given it, but it also can't correct one you've left outdated.
Can we turn it off during a full house or a system outage?+
Yes, at any time. If you're fully booked, closed for renovation, or dealing with a technical issue, you can pause the bot or replace it with a single message explaining the situation — more honest than collecting requests you can't act on.
How long does it take to set up?+
Setup starts from what you already have — policies, local recommendations, frequently asked questions, and whatever booking or property-management connection you choose to enable. It's a matter of hours, not weeks; keeping the content current afterward is on you.
Can it recommend nearby restaurants and attractions?+
Yes, based on the recommendations you give it. This is one of the questions a booking platform never answers at all, and it comes up constantly — a guest who has already booked still wants to know where to eat, and answering that well is part of what makes a stay feel taken care of.
