Can the chatbot book a service appointment?+
It takes the request in a structured way — vehicle, mileage, preferred time window — and forwards it to your scheduling. Confirming the appointment is still up to you. For most auto repair shops, this is the single most common request the bot handles, largely because it arrives in the evening.
Can the chatbot quote a price for a repair?+
Only what you choose to publish yourself, and never calculated for an individual case. What a repair costs depends on what the technician finds once the vehicle is in front of them — the bot can't determine that in advance, so it doesn't promise a number.
Can the chatbot diagnose a problem from a customer's description?+
No. A noise, a warning light, or a symptom described in chat is not a diagnosis — only a technician examining the vehicle can determine that. The bot can capture the description in the customer's own words so your team has it before the vehicle arrives, but it doesn't interpret it.
Can the bot tell a customer whether a repair will affect their manufacturer warranty?+
No, and that's deliberate. Warranty terms vary by manufacturer and market, and it isn't a question a chatbot can answer responsibly. What it can do is register that the question came up, so your team addresses it directly instead of leaving it unanswered.
Can the bot handle courtesy car requests?+
Yes. It records which vehicle, for what period, and whether a courtesy car is wanted, then passes that along. Availability is still something you confirm — the bot doesn't promise anything that depends on your fleet.
Can the bot qualify test-drive requests?+
Yes. Preferred model, date, and license details are captured in a structured way and handed straight to your sales team — most useful for requests that come in outside showroom hours, when nobody is there to respond.
Can the bot book appointments for a scheduled vehicle inspection?+
It can take down that a customer wants to book one and forward the request. What the inspection covers, how often it's required, and whether your shop is authorized to carry it out is something you explain — that varies too much between markets for the bot to assume.
Can the bot say whether a vehicle will pass a scheduled inspection?+
No. That's a judgment only a technician examining the vehicle can make. The bot doesn't offer an opinion on a specific vehicle's condition.
What happens with a repair going through insurance?+
The bot takes down the damage description and the vehicle details in a structured way, but makes no statement about coverage or a preferred network of repair shops. For those questions, it points the customer to their insurer; the repair itself is scheduled with you as usual.
Does the chatbot connect to our scheduling system or DMS?+
Not directly. Requests arrive in a structured way by email or webhook — an automatic forwarding rule you point at a system of your choice. For most shops, email is the practical route; a custom integration is technically possible but isn't part of the standard setup.
What data does the bot actually store?+
With a request, the request category, contact details and a summary are passed on; with a callback request, name, phone number and preferred time; with an appointment request, contact details, the requested service, the preferred date and notes; with a handover to your team, the reason for it and, if handover is switched on, the last messages of the conversation. You can also retrieve the full conversation history via the API. Hosting is exclusively within the EU, with a data processing agreement under GDPR Art. 28 in place automatically.
Can the bot work with customers who don't speak English?+
Yes, multilingual setup is possible. In markets with a mixed customer base, that mostly helps with explaining appointment logistics and inspection procedures — details that rarely translate cleanly for someone unfamiliar with how things work locally.
How much setup work is involved?+
The starting point is information you already have — services, hours, service area, and the questions you get asked most often. That's a matter of hours, not an IT project. Adjustments afterward — a different schedule, a busy stretch, a closure — you make yourself.
Who is responsible for what the bot tells a customer?+
You are. The bot answers based on the content you maintain and doesn't make technical or financial commitments on your behalf. Accuracy of prices, services, and procedures stays your responsibility.
Can we turn the bot off temporarily?+
Yes. During an outage, a closure, or a period when you're overwhelmed with requests, you can pause it or replace it with a single fixed message. You control that yourself, without needing support and without any waiting period.
Does the chatbot replace our inspection or registration system?+
No. The bot has no connection to any government vehicle registry or inspection authority and doesn't act within one. It only captures the customer's request beforehand — the inspection itself, and everything tied to it, stays entirely within your own systems and authorizations.
