AI chatbot for Insurance brokers

Be reachable when the claim happens

Claims come in after hours; policy questions arrive while you are with a client. The AI chatbot captures both in a structured way and hands them to your office — the advice stays with you.

No sign-up · GDPR-compliant

Get a chatbot for my brokerage

Sound familiar?

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Claims reach you outside office hours, and voicemail captures no detail

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Prospects ask the same questions about cover and process every week

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Address and payment-detail changes eat time meant for advice

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You are out visiting clients while the office phone keeps ringing

How Smartwebchat helps you

A complete enquiry from the start

The bot asks for what a quote actually needs, so you receive a case rather than the beginning of a conversation.

Reachable around the clock

Claims come in after hours. The bot captures the details, so you start the morning with a finished case instead of a callback list.

Answers before the first call

How the process runs, what happens after a claim is reported, what you need from the client — prospects can find out before they pick up the phone.

The recommendation stays with the broker

A broker works to the client's brief rather than for a single insurer. The bot explains that difference — it never makes the recommendation itself.

Hosted in the EU

Run on EU infrastructure with a data processing agreement in place. No policy or claim details are kept beyond the handover.

What prospects actually ask

You can see which lines, deadlines and processes come up most — and where an answer is missing from your website.

This is what your chatbot sounds like

I had water damage last night — what do I do now?: Sorry to hear that. 💧 So we can act quickly, I need a few details: • When did the damage occur? • What is affected (room, items)? • Do you have photos? • Is the cause known and stopped? Describe it here — I will open the case and someone from the team will come back to you. One thing I cannot do: decide whether the damage is covered. Your broker reviews that.
Do you work for one insurer or several?: A fair question to ask before you share anything. 🧭 We work as brokers, which means we act on your instructions rather than for a single insurer. Which insurers we place business with, and how we are paid, is something the team will set out for you directly — I would rather hand you to a person than summarise it here. Shall I pass your details on?
I need a quote for commercial liability cover — what do you need from me?: Happy to help. 📄 For a meaningful quote we usually need: • What your business does, and the sector • Roughly how many people you employ • Annual turnover (an estimate is fine to start) • Any existing cover you hold Tell me what you have to hand — your adviser will clarify the rest. I will pass the enquiry straight on.
Is what I type here stored anywhere?: Only for as long as the handover needs it. 🔒 • The chat runs on EU infrastructure, with a data processing agreement in place • Policy and claim details are not retained beyond the handover • What you describe goes to your adviser, not to an insurer If you would rather not type something here, just leave your name and a good time to call — the rest can be discussed in person.

Try it for free

Your custom AI chatbot is ready to go instantly. 14 days free, cancel monthly, no credit card.

Start your free 14-day trial