AI chatbot for Medical Supply Stores

Handle equipment requests and prescriptions in a structured way

Equipment supply, prescription redemption, custom fittings — the AI chatbot takes in requests in a structured way and relieves specialist staff during consultations. GDPR-compliant, hosted in the EU.

No sign-up · GDPR-compliant

Chatbot for my medical supply store

Sound familiar?

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Specialist staff are in consultations — phone requests go unanswered

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Prescription requirements for equipment are asked about repeatedly every day

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Stock availability of standard items ties up time on the phone

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Appointment requests for custom fittings (braces, prosthetics) arrive unstructured

How Smartwebchat helps you

Equipment requests, structured

The bot takes in requests about equipment supply, care aids, and rehab aids in a structured way and passes them to specialist staff.

Prescription guidance automatically

Maintainable explanations of prescription redemption and requirements — customers are prepared before they arrive.

GDPR Art. 9

The bot doesn't ask about diagnoses. With a request, the request category, contact details and a summary are passed on; with a callback request, name, phone number and preferred time; with an appointment request, contact details, the requested service, the preferred date and notes; with a handover to your team, the reason for it. You can retrieve the conversation history itself via the API, and if handover is switched on also in the dashboard; it is not included in the notifications. The conversation history is deleted after 30 days.

Pre-qualified consultation appointments

Request category and preliminary information arrive in a structured way with the team — the consultation is better prepared.

24/7 availability

Requests can be made even outside opening hours — the specialist team responds in an organized way the next day.

Hosted in the EU

Hosted exclusively within the EU with an automatic data processing agreement.

This is what your chatbot sounds like

I have a prescription for a walking aid — what do I need to bring?: We're happy to help! 🦽 For equipment supply with a prescription, please bring: • The original prescription from your doctor • Your insurance card • Prior test results or supply documents, if available I'll pass your request to our specialist staff — we can also check whether the required device is in stock.
Can I get a custom-fitted brace?: Yes, custom fittings such as braces and prosthetics are part of our services. 🦾 For that we need: • A doctor's prescription or a cost-estimate request • An appointment for fitting Please share your name and contact details — our specialist staff will get back to you with a concrete appointment proposal.
Do you carry incontinence care supplies on prescription?: Yes, consumable care supplies (such as incontinence products) can be subsidized depending on your coverage and situation. 📋 Important: • Coverage and conditions depend on your specific circumstances • The prescription is issued by your doctor Please bring the prescription and your insurance card, or send us a request — I'll pass it on directly.

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