AI chatbot for Pharmacies

Emergency-service and prescription requests answered automatically

The AI chatbot answers standard questions about the emergency pharmacy service, e-prescriptions, and delivery, relieving your pharmacy team during peak hours. GDPR-compliant, hosted in the EU.

No sign-up · GDPR-compliant

Chatbot for my pharmacy

Sound familiar?

✗

Constant calls about medication availability and emergency-service hours

✗

Prescription questions (e-prescription, repeat prescription) block the pharmacy team during peak hours

✗

Emergency-service requests outside opening hours are lost

✗

GDPR Art. 9 makes storing health data sensitive

How Smartwebchat helps you

Pharmacy team relieved

Standard questions about opening hours, the emergency service, and e-prescriptions are answered automatically — the pharmacy team gains time at the counter.

24/7 availability

Even outside opening hours, customers get answers to standard questions and pointers to the emergency service.

GDPR Art. 9

The bot doesn't ask about symptoms, diagnoses, or medication history. With a request, the request category, contact details and a summary are passed on; with a callback request, name, phone number and preferred time; with an appointment request, contact details, the requested service, the preferred date and notes; with a handover to your team, the reason for it. You can retrieve the conversation history itself via the API, and if handover is switched on also in the dashboard; it is not included in the notifications. The conversation history is deleted after 30 days.

e-prescription guidance

Maintainable explanations of e-prescriptions, repeat prescriptions, pre-ordering, and courier delivery — customers find answers themselves.

Hosted in the EU

Hosted exclusively within the EU with an automatic data processing agreement — fitting for pharmacies and their professional obligations.

Request breakdown visible

You can see which requests come up most often and relieve your pharmacy team in a targeted way.

This is what your chatbot sounds like

Which emergency pharmacy is on duty today?: You can always find the current emergency pharmacy via the official emergency-service locator. 🕒 Would you like us to keep you informed about our own emergency-service schedule by email?
How does the e-prescription work with you?: You can redeem your e-prescription in a few ways: 💊 • With your insurance card directly at the counter • Via the official e-prescription app (scan the code) • Via a printed token For repeat prescriptions, it's best to check directly with your doctor's office — we're happy to reserve the prescription for you.
Do you deliver medication to my home?: Yes, we offer a local courier service. 🛵 Please tell us: • Your name, address and phone number • Your prescription number, if you have one • Your preferred delivery window Which product it is, our team will clarify when it calls you back — the chat deliberately doesn't ask. We'll forward your request directly to our team and confirm the details with you.

Try it for free

Your custom AI chatbot is ready to go instantly. 14 days free, cancel monthly, no credit card.

Start your free 14-day trial