Technology for organisations
that make a difference
At least twelve months of Smartwebchat free of charge for non-profit organisations — the full Single Customer plan, no payment details, no hidden conditions.
Non-profit organisations do valuable work every day. What is usually missing is the time to answer questions from members, supporters and interested visitors quickly and personally.
That is where we would like to help. Selected organisations get the same plan paying customers book — no stripped-down version, no payment details, no hidden costs.
And after the first twelve months? Then we talk.
What you get
Professional AI technology — the same plan paying customers book, not a stripped-down version of it.
An AI assistant for your website
It knows your organisation's content and answers common questions automatically — opening hours, events, membership, ways to support you.
Monthly answer credit
Covers several thousand answers a month. Enough for the vast majority of organisations.
Website and WhatsApp
On your website the assistant answers straight away. You can add WhatsApp — for that you need your own access with 360dialog, which costs extra there and is not part of the partnership.
Hosted in the EU
Hosting in the EU, with a data processing agreement under Art. 28 — exactly as for any paying customer.
Personal support
You are not at the back of the queue just because you pay nothing. It makes no difference to us how you came to be with us.
At least twelve months
No payment method on file, no automatic renewal, no obligation to take a paid plan afterwards. We end it early only for good cause — the grounds are listed below.
Who can join the programme
An official proof of charitable status under the law of your country of registration. That is all we need.
The programme is open to organisations officially recognised as charitable or tax-privileged under the law of their country of registration — associations, foundations, social and educational organisations, charitable initiatives. We need official proof of that. Which document it is depends on where you are registered:
- Germany — Freistellungsbescheid or notice under § 52 AO
- Austria — Begünstigungsbescheid under § 34 BAO
- Switzerland — tax exemption under Art. 56 lit. g DBG
- Netherlands — ANBI status (Belastingdienst)
- Belgium — recognition under national law
- Luxembourg — recognition under national law
- France — association d'intérêt général or reconnue d'utilité publique
- Spain — entidad declarada de utilidad pública (Ley 49/2002)
Registered somewhere else? Official proof of tax privilege under the law of your country of registration is enough for us. The programme is open worldwide.
Your proof does not stay with us. We look at the document and delete it afterwards. All that is stored is the fact that a check took place, when, and what kind of proof was presented — never the proof itself.
A partnership that gives both sides something
We support your work. You help us become visible.
There is only one condition: we may show your name, your logo and a short portrait of your work on our website. You decide what that portrait says.
And we would be glad if you mentioned Smartwebchat on your own website. That is a request, not a condition — if it does not fit, just tell us.
The chat window carries a small "Powered by Smartwebchat" note. It belongs to the Single Customer plan and is there for paying customers too.
Why we do this
Modern technology should not be reserved for large companies. Non-profit organisations answer the same questions every day: When is the next event? How do I become a member? How can I support your work? An assistant takes those questions off your hands — around the clock, right on your website. That leaves room for what actually matters: your real work.
And we say plainly what we get out of it: visibility. The organisations we work with show what Smartwebchat is good for. For us that is advertising, and we do not want to make a secret of it. That is exactly why we call it a partnership and not charity — both sides get something.
How we start together
Four steps and a personal conversation.
01
Send an enquiry
Tell us briefly who you are, what your organisation does and how Smartwebchat could support you.
02
Prove charitable status
We get back to you and ask for the official proof by email.
03
A personal review
A human looks at your organisation and at how you plan to use Smartwebchat.
04
Get started
You set up your account and we unlock it. And before the first term ends, we get back to you.
Where we have to draw a line
- Organisations registered in states subject to European Union sanctions covering software and IT services. That is not a judgement of your work; it is the law we are bound by.
- Organisations without official proof of charitable status. We know that many good initiatives are not registered — we still need a line we can point to when we decline.
- An enquiry creates no entitlement. Places are limited and we decide case by case. We may decline enquiries without giving reasons.
Frequently asked questions
What happens after the first twelve months?
Nothing automatic, to begin with: there is no payment method on file and no automatic renewal. We get in touch in good time. If both sides want to continue and the conditions are still met, we carry the free use on — for that we take another look at a current proof of charitable status. Alternatively you can deliberately move to a paid plan at any time.
Can the partnership end early?
We plan for twelve months and we stick to it. We reserve three exceptions: if the charitable status lapses or the proof later turns out to have been incorrect, if the account is used in breach of our terms, or if we ourselves run into economic difficulty and cannot carry the programme any further. The last one is the most uncomfortable, which is why we say it here instead of hiding it in the small print: we would tell you early, not on the last day, and your data export stays yours in any case.
Is this a cut-down version?
No. You get the Single Customer plan exactly as it appears on our pricing page — same features, same credit, same support.
Is WhatsApp free of charge too?
On our side, yes: we charge no surcharge for the WhatsApp channel, neither to paying customers nor to you. Costs do arise elsewhere. WhatsApp allows automated replies only through a provider approved by Meta; we work with 360dialog. You set up your own access there and currently pay around €49/month directly to 360dialog. Meta additionally charges for individual messages — if someone writes to you and the assistant replies within 24 hours, that is currently free in most cases. Neither price is set by Smartwebchat; 360dialog and Meta show what applies right now. For medical professions we block WhatsApp on principle. Without WhatsApp the assistant works fully on your website.
Do we have to link to Smartwebchat on our website?
No, a link is explicitly not a condition. There is a reason for that: a link that is a condition for receiving something counts as paid to search engines, and it can be treated as an advertising service for tax purposes on your side — precisely the thing that can cause a charity trouble. If you would like to mention us anyway, we will be glad.
Do we get a say in how we are presented on your website?
Yes. If we present your organisation, we agree the text and the logo with you beforehand. You can withdraw that consent at any time without putting your use of Smartwebchat at risk.
Does data protection apply as it does for paying customers?
Yes, unchanged. You are the controller, we are the processor, and the data processing agreement under Art. 28 GDPR applies in the same way. None of that depends on the price.
What happens to our proof?
We look at it and delete it. What stays in the system is a note that a check took place, when, and what kind of proof it was. The proof itself is not stored.
We are not based in Europe. Does it still work?
Yes. Official proof of tax privilege under the law of your country of registration is enough for us. The platform itself is available in Deutsch, English, Nederlands, Français and Español.
Might your organisation be a fit?
Then let us get to know each other. Tell us briefly who you are, what you do and how Smartwebchat could support you. We read every enquiry ourselves and get back to you.
Request a partnership